Return & Refund Policy
Last Updated: November 1, 2024
This Return & Refund Policy explains our approach to service fees and refunds for Credential Expert credentialing and payer enrollment services. Please review this policy carefully before engaging our services. Specific refund terms may also be addressed in your individual service agreement.
Nature of Our Services
Credential Expert provides professional administrative services — credentialing applications, payer enrollment management, CAQH management, and related work. These are time-intensive professional services that involve significant work from our team beginning at the time of engagement. Because of the nature of professional services, our refund policy differs from product-based return policies.
Service Commencement
Our credentialing and enrollment work begins shortly after engagement — typically within 2 business days. Once our team has begun the intake process, document collection, CAQH review, or application preparation, professional service fees reflect work that has been performed.
Payer Approval
Payer approval decisions are made entirely by the insurance carrier based on their internal credentialing criteria, network availability, and other factors outside our control. We do not and cannot guarantee payer approval. Service fees reflect the credentialing management work performed by Credential Expert, not payer approval outcomes. Because credentialing and enrollment work involves multiple parties (payers, primary sources, licensing boards, CMS) and timelines outside our control, fees are not conditioned on payer approval.
Refund Eligibility
Refund eligibility is determined on a case-by-case basis and addressed in individual service agreements. Generally: • If Credential Expert has not yet commenced work on your engagement, you may be eligible for a full refund of any advance payment. • If work has commenced, refund eligibility is assessed based on the scope of work performed relative to the total engagement. • No refund is provided for payer decisions outside our control (payer denial, panel closure, processing delays, etc.). To discuss a refund inquiry, contact us directly.
Cancellation of Services
If you wish to cancel a service engagement, please notify us in writing at info@credentialexpert.com. Cancellation terms, including any applicable fees for work in progress, are addressed in your service agreement. We will provide a clear accounting of work completed at the time of cancellation.
Disputes
If you have a concern about services performed or a fee charged, please contact us directly. We are committed to resolving service concerns professionally and fairly. Our goal is always that our clients feel our work was thorough, responsive, and worth the engagement.
Contact Us
For refund inquiries, cancellation requests, or service concerns: Email: info@credentialexpert.com Phone: +91 81259 68285